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Knowledge base
General
Windows 11
3
Do you support Windows 11?
Printing issues in Windows 11
Will my product work on Windows 11 S Mode?
FAQ
68
Hoyle Support
(Windows) I downloaded a product. Where do I find it?
My security software says a virus or security risk is detected
How to check if a product will work on your computer prior to purchasing.
How to obtain a refund of your purchase.
See all 68 articles
Getting Started
1
How To Submit A Ticket
How to Resources
1
How to Resources
The Sinister Stories Bundle 2
2
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Return DVD LOD
DESIGN & CREATE
The Print Shop 23.1 (2019 Re-Release)
15
What content is available to me in this program?
What files can our program open?
Do you support my old disk version of Print Shop 23.1?
How can I filter to only show available content?
How do I install The Print Shop 23.1 Content disk?
See all 15 articles
Calendar Creator 12.2
4
When I insert the disk, nothing is happening.
An Administrator Has Blocked your app (CC 12.1 and older)
What files can I open with this version?
Updated moon phases
Creativity Collection Holidays and Celebrations
6
Minimum System Requirements
Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum.
Accessing The Creativity Collection from Print Shop 3.0 and 3.5.
Accessing The Creativity Collection from Print Shop 23.1.
Accessing The Creativity Collection from PrintMaster 18.1 Platinum.
See all 6 articles
The Print Shop 5.0 (Deluxe and Professional)
11
How do I activate my product on DVD purchased in the store?
The program cannot read from the Database (Windows 10)
How do I disable the auto save function?
The program is slow, does not appear correct or is missing elements when working on a project.
My DVD in sleeve will not install or gives an error when trying to install.
See all 11 articles
The Print Shop Deluxe 4.0
45
Minimum System Requirements
This file does not appear to be a TPS3.0 or TPS 2.0 formatted project file.
PrintTicket provider failed to convert DEVMODE to PrintTicket.
Parameter cannot be null - Error message
Save as PDF does not function on Windows 10
See all 45 articles
Creativity Collection Birthdays
5
Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum.
Accessing The Creativity Collection from Print Shop 3.0 and 3.5.
Accessing The Creativity Collection from Print Shop 23.1.
Accessing The Creativity Collection from PrintMaster 18.1 Platinum.
How to use The Creativity Collection on a Mac
The Creativity Collection 3
7
Minimum System Requirements
Accessing The Creativity Collection from Print Shop 3.0 and 3.5.
Accessing The Creativity Collection from Print Shop 23.1.
Accessing The Creativity Collection from PrintMaster 18.1 Platinum.
Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum.
See all 7 articles
The Creativity Collection 2
9
Minimum System Requirements
Accessing The Creativity Collection from Print Shop 3.0 and 3.5.
Accessing The Creativity Collection from Print Shop 23.1.
Accessing The Creativity Collection from PrintMaster 18.1 Platinum.
Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum.
See all 9 articles
The Creativity Collection 1
7
Minimum System Requirements
Accessing The Creativity Collection from Print Shop 3.0 and 3.5.
Accessing The Creativity Collection from Print Shop 23.1.
Accessing The Creativity Collection from PrintMaster 18.1 Platinum.
Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum.
See all 7 articles
Mac Logo Design Studio Pro 2.0
2
Minimum System Requirements
Support for SummitSoft Titles
PrintMaster v8 Platinum
34
Minimum System Requirements
The JVM could not be started. The maximum heap size (-Xmx) might be too large or an antivirus or firewall tool could block the execution.
Unable to import projects from Previous Versions into 2.0, 2011 and 2012
Error: java.lang.reflect.InvocationTargetException
Printmaster.com Tips and Tricks
See all 34 articles
Mac Graphic Design Studio
2
Minimum System Requirements
Support for SummitSoft Titles
Graphic Design Studio
3
Minimum System Requirements
Support for SummitSoft Titles
Installation Method of Graphic Design Studio for Windows
Calendar Creator
12
Minimum System Requirements
Calendar Creator will not open .bcc files
Microsoft Print to PDF and One Note printer causing printing issues
Error: "java.nio" when launching the program
Unable to download a program to Mac OSX operating systems
See all 12 articles
The Print Shop Professional 4.0
29
Minimum System Requirements
The Program cannot read from the database
Exception has been thrown. Object reference not set to an instance of an object
Install stops and never completes
When I print my project nothing happens
See all 29 articles
Screenshot 9
6
Minimum System Requirements
A problem was detected with your license file. Would you like to recover now?
Connection to the CheckPoint server has failed. Please contact your vendor for support
CD is Not Recognized
Screenshot 9 User Guide
See all 6 articles
Everything PDF 3.0
2
Minimum System Requirements
User Guide on Windows 7
Family Tree Heritage Mac Platinum 15
2
Minimum System Requirements
Family Tree Heritage Mac Platinum 15
Family Tree Heritage Platinum 15
2
Minimum System Requirements
Support for Individual Software titles
Logo Design Studio 4
3
Minimum System Requirements
Support for SummitSoft Titles
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
The Print Shop for Mac OS X
16
Basic Printer Troubleshooting
Opening Projects from Previous Versions of The Print Shop®
Cannot find options mentioned in Help File
Blank text or graphic boxes, Objects Display Improperly or Not at All
Disable Extensions on Macintosh
See all 16 articles
The Print Shop 23.1
1
Technical Support for The Print Shop 23.1
Printmaster 2019
6
Minimum System Requirements
What files can I open with the new PrintMaster 2019?
Windows 10 - The display appears too large
Does PrintMaster 2019 require an internet connection?
A connection to the content server cannot be established.
See all 6 articles
ViaCAD Pro v8
16
Minimum System Requirements
The software will not launch on Windows 8.1 (Entry point not found)
How do I create a PDF
Are the PunchCAD products including ViaCAD and Shark titles compatible with Windows 8, 8.1 and OSX 10.10 Yosemite
When I try and access the PunchCAD forum, I am asked a security question while trying to recover my password.
See all 16 articles
PrintMaster 2020
6
Minimum System Requirements
Complete steps to install The PrintMaster 2020
The program cannot read from the Database (master.psDb)
The program cannot read from the Database in Printmaster 2020 (userdata.psdb)
How to uninstall Printmaster 2020 application
See all 6 articles
The Print Shop 6.0 (Deluxe and Professional)
8
Minimum System Requirements
Digital Download
The program cannot read from the Database (Windows 10)
How do I install The Print Shop Professional 6.0
Complete steps to install The Print Shop Deluxe 6.0
See all 8 articles
Comic Creator Studio
0
The Print Shop for MAC (macOS Catalina and Big Sur)
9
Minimum System Requirements
How do I install The Print Shop for MAC on macOS Catalina & Big Sur
Print Shop for Macintosh 1.2.1 Update Change Log
How TO CREATE A NEW ADMIN ACCOUNT IN MAC Machine
How to Open the Print Shop Macintosh
See all 9 articles
Mavis Beacon Teaches Typing 2020 for MAC (macOS Catalina and Big Sur)
3
Minimum System Requirements for MAC OS
How do I install Mavis Beacon Teaches Typing 2020 on macOS Catalina & Big Sur
How do I install Mavis Beacon 2020 Update on MAC
PrintMaster v9 for Windows
1
System requirement for Windows
PrintMaster v9 for MAC
5
System requirement for MAC
How do I install PrintMaster v9 on macOS Catalina & Big Sur
How to Open PrintMaster v9 in Mac Machine
The PrintMaster v9 for MAC registration
How to Uninstall PrintMaster v9 for MAC
BUSINESS & OFFICE
Calendar Creator
10
Minimum System Requirements
Calendar Creator will not open .bcc files.
Microsoft Print to PDF and One Note printer causing printing issues.
Error: "java.nio" when launching the program.
Unable to download a program to Mac OSX operating systems.
See all 10 articles
Office Suite
5
Minimum System Requirements
A problem was detected with your license file. Would you like to recover now?
Connection to the CheckPoint server has failed. Please contact your vendor for support
My Office Suite is requesting a serial number.
Compatibility of Office Suite with ipad and chrome book
Photo Color Pro
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
PhotoArtist 3
1
Minimum System Requirements
PhotoZoom Classic 7
2
Minimum System Requirements
Support for PhotoZoom titles
PhotoZoom Pro 7
2
Minimum System Requirements
Support for PhotoZoom titles
PHOTO & VIDEO
Royalty Free Complete Creative Memories Premium Art Collection - Platinum Edition
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Complete Premium Art Collection- Platinum Edition
3
Minimum System Requirements
Help File - Learn More About Your Software
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Fireworks Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Holidays and Celebrations Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Home and Garden Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Nature Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Patterns and Backgrounds Image Collection-Gold Edition
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Recreation Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium School Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Scrapbooking Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Seasons Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Royalty Free Premium Travel and Adventure Image Collection
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
GAMES
Zoombinis
5
Minimum System Requirements (Zoombinis)
Zoombinis Bonus Content (Zoombinis)
Minimum System Requirements (Zoombinis Education 30 Version)
Minimum System Requirements (Zoombinis Education 5 User Version)
Compatibility of Zoombinis with Android and iPad
Classic Card Game Collection
4
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
I need detailed instructions for recognizing, finding, and downloading my video card drivers. (Zoombinis)
Do you offer Technical Support for Hoyle?
Encore Classic / Collection Game Series
2
The screen is too big, how do I make it small?
What games work on Mac OS Catalina?
EDUCATION
Mavis Beacon Teaches Typing Powered by UltraKey v2 - Personal Edition
5
Unable to connect to activation server
Using Mavis Beacon Teaches Typing lessons
Unable to download a program to Mac OSX operating systems.
Does Mavis Beacon Softwares work on chrome book
Skill checks are missing in the program.
Mavis Beacon Teaches Typing Powered by Ultrakey v2 - Family Edition
4
Unable to connect to activation server
Using Mavis Beacon Teaches Typing lessons
Unable to download a program to Mac OSX operating systems.
Skill checks are missing in the program
Mavis Beacon Keyboarding Kidz
8
Apple Error - 209
A problem was detected with your license file. Would you like to recover now?
Connection to the CheckPoint server has failed. Please contact your vendor for support
I cannot open the Mavis Beacon Keyboarding Kidz folder on my MAC.
Failed to initiate window
See all 8 articles
Mavis Beacon Keyboarding Kidz 2021
2
Minimum System Requirements for MAC OS
Minimum System Requirements for Windows OS
Reading for Literacy v2 Bundle
2
Minimum System Requirements
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Cryptic Encounters 6 Pack
1
Minimum System Requirements
Mavis Beacon Teaches Typing Powered by UltraKey v2 Personal Edition Macintosh
1
APP is not compatible with my 64-bit Mac.
Mavis Beacon Teaches Typing 2020
3
Minimum System Requirements for Windows OS
Minimum System Requirements for MAC OS
Mavis Beacon 2020.1 Update Change Log
HOME DESIGN & HOBBY
Punch! Landscape, Deck & Patio v20
46
Minimum System Requirements
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
Why can't I see the entire Properties Bar/ Tool Options?
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
See all 46 articles
Punch! Landscape Design for Mac v19
45
Minimum System Requirements
Do I need internet access to use this software?
How do I delete a object?
How do I add text to my floor plan?
How do I center the floor plan drawing area
See all 45 articles
Punch! Interior Design for Mac v19
44
Minimum System Requirements
Do I need internet access to use this software?
How to buy a Punch Software title using the upgrade options
How do I add text to my floor plan?
How do I center the floor plan drawing area
See all 44 articles
Punch! Home Design Studio for Mac v19
45
Minimum System Requirements
How do I delete a object?
Do I need internet access to use this software?
How to buy a Punch Software title using the upgrade options
How do I add text to my floor plan?
See all 45 articles
Punch! Home Design Studio Essentials for Mac v19
47
Minimum System Requirements
Do I need internet access to use this software?
How do I delete a object?
How to buy a Punch Software title using the upgrade options
How to buy a Punch Software title using the upgrade options
See all 47 articles
Punch! Home Design Studio Complete for Mac v19
48
Minimum System Requirements
Do I need internet access to use this software?
How do I delete a object?
How to buy a Punch Software title using the upgrade options
How do I add text to my floor plan?
See all 48 articles
Punch! Home & Landscape Design Professional v20
52
Minimum System Requirements
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
Why can't I see the entire Properties Bar/ Tool Options?
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
See all 52 articles
Punch! Home & Landscape Design Premium v20
50
Minimum System Requirements
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
Why can't I see the entire Properties Bar/ Tool Options?
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
See all 50 articles
Punch! Home & Landscape Design Essentials v20
48
Minimum System Requirements
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
Why can't I see the entire Properties Bar/ Tool Options?
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
See all 48 articles
Punch! Home & Landscape Design Architectural Series v20
51
Minimum System Requirements
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
Why can't I see the entire Properties Bar/ Tool Options?
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
See all 51 articles
Punch! Home & Landscape Design Professional v19
54
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update
When I open the software, the menus are all disabled. I cannot save or print
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
Why can't I see the entire Properties Bar/ Tool Options?
How do I save my floor to a PDF file?
See all 54 articles
Punch! ViaCAD 2D/3D v9
19
How do I create a PDF
Fingerprint Mismatch-Error 209
Are the PunchCAD products including ViaCAD and Shark titles compatible with Windows 8, 8.1 and OSX 10.10 Yosemite
When I try and access the PunchCAD forum, I am asked a security question while trying to recover my password.
Accessing service packs or updates for software
See all 19 articles
Punch! ViaCAD 2D/3D v10
18
Minimum System Requirements
Are ViaCAD and/or Shark products compatible with Windows 10
Are the PunchCAD products including ViaCAD and Shark titles compatible with Windows 8, 8.1 and OSX 10.10 Yosemite
Product does not launch, Icon bounces several times in dock but then nothing happens.
My Power pack has been installed, but I do not have access to the pull down menu
See all 18 articles
Punch! Home & Landscape Design Architectural Series v19
56
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
Why can't I see the entire Properties Bar/ Tool Options?
How do I save my floor to a PDF file?
See all 56 articles
Punch! Home & Landscape Design Essentials v19
53
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
Why can't I see the entire Properties Bar/ Tool Options?
How do I save my floor to a PDF file?
See all 53 articles
Punch! Interior Design Suite v20
47
Minimum System Requirements
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
Why can't I see the entire Properties Bar/ Tool Options?
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
See all 47 articles
Punch! Interior Design Suite v19
54
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
Why can't I see the entire Properties Bar/ Tool Options?
How do I save my floor to a PDF file?
See all 54 articles
Punch! Landscape, Deck & Patio v19
51
Missing cgal_core-vc100-mt-4.8.1.dll or cgal-vc100mt-4.8.1.dll after doing the automatic update.
When I open the software, the menus are all disabled. I cannot save or print.
When downloading the software you get a error that says "Check which version you have 32 bit or 64 bit and then contact customer support"
Why can't I see the entire Properties Bar/ Tool Options?
How do I save my floor to a PDF file?
See all 51 articles
Learning Punch Software (R): Getting Started eBooklet- Second Edition
1
Minimum System Requirements
Learning Punch Software Bundle: Training, Tools & Tutorials eBook for v20 PC
0
Learning Punch Software: Training, Tools & Tutorials eBook - Second Edition
1
Minimum System Requirements
Learning Punch Software: Training, Tools & Tutorials for V19 Mac Version by Patricia Gamburgo
1
Minimum System Requirements
ViaCad 11
11
How do I create a PDF
When I try and access the PunchCAD forum, I am asked a security question while trying to recover my password.
Why do I need to register/activate my product each time I launch it. file is read-only RENAME FAILED for: C:\ProgramData\ViaCad Pro\VCPRegInfo.ini Permission denied
Where is my User's Guide?
When I try reading a DWG generated by ViaCAD into another application, why does nothing appear?
See all 11 articles
LEGACY PRODUCTS
Minimum System Requirements
0
Calendar Creator™ Ultimate Organizer
3
Minimum System Requirements
Removing Hoyle / Broderbund / Conduit Toolbar & Changing Browser Home Page
I need detailed instructions for recognizing, finding, and downloading my video card drivers.
Help Desk Software
by Freshdesk Support Desk
