Technical support for this title is provided by a company other than Encore.  Either support has moved to a different company or Encore acts only as a distributor for this title.  Support for this product can be reached by using the contact information below. 

Support for PhotoZoom titles is provided by BenVista.

Navigate to
http://www.benvista.com/support

FAQ's:
http://www.benvista.com/faq

Online Support Ticket Submission:
http://www.benvista.com/contact

Phone:
Unfortunately a phone number is not available for BenVista