Unfortunately, we are unable to refund the requested order because the backup disk has either already shipped or is too far in the shipping process to cancel. If you do not wish to keep this order, it may be returned within 30 days from the date of purchase for refund. We recommend that you use an insured method to return the backup disk along with a letter or note stating you wish to receive a refund for both the download and back up disk to:
384 Bel Marin Keys Blvd.,
Novato CA 94949
Please print this email and fill in the following details to include with the returned disk.
Order Number: __________________________________________________
Product Returned: ________________________________________________
By doing so, you agree that you will no longer have the download installed on your computer, nor have any back-up copies available to you.
We apologize for any inconvenience this has caused you