Problem

Support for Individual Software titles

Solution

Technical support for this title is provided by a company other than Encore. Either support has moved to a different company or Encore acts only as a distributor for this title. Support for this product can be reached by using the contact information below. 

Support for Individual Software titles is provided by Individual Software.   This includes:

Learn to Speak Spanish Deluxe v10
Learn to Speak French Deluxe v10
Learn to Speak German Deluxe v10
Learn to Speak English Deluxe v10
Family Tree Heritage Platinum v8
Family Tree Heritage Platinum 9
AnyTime Organizer Deluxe v14
Anytime Organizer Deluxe v15 
Business PlanMaker Pro v12
Business Tools Pro
RemumeMaker Professional v17
RemumeMaker Professional v18
ResumeMaker Ultimate v6
Professor Teaches Office
Professor Teaches Windows
Easy Spanish Platinum
Easy French Platinum
Easy German Platinum
Easy English Platinum

Go to http://www.individualsoftware.com/support/
Consumer Technical Support phone: (925)734-6767 
Consumer Technical Support email: Techsupport@individualsoftware.com