We understand that when downloading or installing, you may receive the following notifications:


*Virus was detected in the download


*The file contains Malware


*File is malicious


*Windows suggests the file may harm your computer.


Encore Software scans all files before uploading them to the servers and does not contain any material that would harm a customers computer. These warnings are known as False Positive. For more information about false positives, you may read this article: https://blog.malwarebytes.com/security-world/2017/09/explained-false-positives/ 


Below are a list of manufacturers and support links for common Antivirus Software. If you receive a message that our product contains a security risk, please contact the manufacturer of your security suite for help installing your software.


Norton Lifelock: https://support.norton.com/sp/en/us/home/current/info 


McAfee:  https://service.mcafee.com/webcenter/portal/ 


Kaspersky: https://support.kaspersky.com/us/ 


Bit Defender: https://www.bitdefender.com/support/ 


Webroot: https://www.webroot.com/us/en/support/support-home 


AVG: https://support.avg.com/?l=en 


Avast: https://support.avast.com/en-us 


Malware Bytes: https://support.malwarebytes.com/hc/en-us 


Windows Defender Support: https://support.microsoft.com/en-us/help/4013263/windows-10-stay-protected-with-windows-security