We understand that when downloading or installing, you may receive the following notifications:

*Virus was detected in the download

*The file contains Malware

*File is malicious

*Windows suggests the file may harm your computer.

Encore Software scans all files before uploading them to the servers and does not contain any material that would harm a customers computer. These warnings are known as False Positive. For more information about false positives, you may read this article: https://blog.malwarebytes.com/security-world/2017/09/explained-false-positives/ 

Below are a list of manufacturers and support links for common Antivirus Software. If you receive a message that our product contains a security risk, please contact the manufacturer of your security suite for help installing your software.

Norton Lifelock: https://support.norton.com/sp/en/us/home/current/info 

McAfee:  https://service.mcafee.com/webcenter/portal/ 

Kaspersky: https://support.kaspersky.com/us/ 

Bit Defender: https://www.bitdefender.com/support/ 

Webroot: https://www.webroot.com/us/en/support/support-home 

AVG: https://support.avg.com/?l=en 

Avast: https://support.avast.com/en-us 

Malware Bytes: https://support.malwarebytes.com/hc/en-us 

Windows Defender Support: https://support.microsoft.com/en-us/help/4013263/windows-10-stay-protected-with-windows-security