FAQ

Functionality Support
For most products we have the Forums where you can post functionality or "how-to" questions. This is the best and easiest way to get the functiona...
Thu, 12 Jul, 2018 at 2:34 PM
More Information is Needed
It is very important to provide support with as much information as possible when submitting an email. Below are some questions you should answer about the ...
Mon, 25 Jun, 2018 at 2:15 PM
Download Instructions
These instructions are provided with every download order. But on this page we have added some extra tips and tricks to assist you further. You should have...
Mon, 25 Jun, 2018 at 2:15 PM
Generic Clean Install
It might be necessary to do a clean install of this product: Firstly you will need to uninstall the program. To do this, follow these instructions: Make...
Mon, 25 Jun, 2018 at 2:15 PM
Accessing Online Images & Clip Art
Firewalls often can block or restrict your computer from accessing content through the internet. A firewall is either hardware or a software barrier design...
Mon, 25 Jun, 2018 at 2:16 PM
CD Drive or DVD Drive
The program that you have purchased is on a DVD-ROM disc and cannot be installed using a CD-ROM drive. To verify if your PC has a DVD or CD drive, perform ...
Mon, 25 Jun, 2018 at 2:16 PM
Windows 8 Compatibility
Click here for our software titles that are compatible with Windows 8.
Mon, 25 Jun, 2018 at 2:17 PM
Cannot Connect to the Checkpoint License Server
This is a result of the activation process not having Administrator privileges on Windows Vista and Windows 7 when trying to authenticate and save your key ...
Mon, 25 Jun, 2018 at 2:17 PM
Rebate Information
An outside fulfillment company handles all rebates. To obtain status of your rebate or for questions regarding your rebate please use the following informat...
Mon, 25 Jun, 2018 at 2:18 PM
About our Limited Warranty
Encore Software, Inc. ("Encore") warrants, for your benefit alone, for a period of ninety (90) days from the date of commencement of the End User ...
Mon, 25 Jun, 2018 at 2:19 PM