FAQ

Broderbund and Encore's Refund Policy
At Broderbund and Encore Software, we want our customers to be satisfied with their purchase. But understand that things may happen where the program will n...
Tue, 5 Nov, 2019 at 11:13 AM
Mac OS Catalina - Log in as Root Error
Please note - the following information is provided As- Is. If you have any questions regarding the operation  of the functions below, consult Apple Support...
Mon, 28 Oct, 2019 at 3:34 PM
Mac OS Catalina: App may contain Malware message
We understand that Mac OS Catalina may display a message that an app may contain Malware when trying to install a program Broderbund and Encore strongly...
Fri, 8 Nov, 2019 at 4:09 PM
Do you support Chromebooks, iPads or Android tablets?
We understand you are asking if our products will run on a Chrome Book, iPad or Android Tablet. At this time, Encore does not support these platforms an...
Wed, 27 Nov, 2019 at 12:49 PM
Disk based programs purchased from Amazon or Ebay
We understand you have purchased a program on a disk from a re-seller on Amazon or eBay and require support.  Please note that we can only support purch...
Fri, 11 Oct, 2019 at 11:12 AM
Functionality Support
For most products we have the Forums where you can post functionality or "how-to" questions. This is the best and easiest way to get the functiona...
Thu, 12 Jul, 2018 at 2:34 PM
More Information is Needed
It is very important to provide support with as much information as possible when submitting an email. Below are some questions you should answer about the ...
Mon, 25 Jun, 2018 at 2:15 PM
Download Instructions
These instructions are provided with every download order. But on this page we have added some extra tips and tricks to assist you further. You should have...
Mon, 25 Jun, 2018 at 2:15 PM
Generic Clean Install
It might be necessary to do a clean install of this product: Firstly you will need to uninstall the program. To do this, follow these instructions: Make...
Mon, 25 Jun, 2018 at 2:15 PM
Accessing Online Images & Clip Art
Firewalls often can block or restrict your computer from accessing content through the internet. A firewall is either hardware or a software barrier design...
Mon, 25 Jun, 2018 at 2:16 PM