Liquid error: undefined method `name' for nil:NilClass

FAQ

Hoyle Support
Due to the expiration of our rights with Hoyle, we are unable to provide support for these products any longer.  Please call our Sales Department at 1-8...
Tue, 9 Jun, 2020 at 12:30 PM
(Windows) I downloaded a product. Where do I find it?
We understand that you have downloaded your purchase and wonder where it is  on your computer. While this may seem like a puzzling question, it's quite...
Fri, 24 Jul, 2020 at 4:29 PM
My security software says a virus or security risk is detected
We understand that when downloading or installing, you may receive the following notifications: *Virus was detected in the download *The file contai...
Fri, 24 Jul, 2020 at 4:14 PM
How to check if a product will work on your computer prior to purchasing.
Before purchasing a program for your computer, it is vital to check the system requirements of the program. On our website, we specifically list the system ...
Tue, 9 Jun, 2020 at 4:16 PM
How to obtain a refund of your purchase.
We understand that you are looking to obtain a refund for your product.  Please send an email to support@encore.com with the reason why you are asking f...
Mon, 18 May, 2020 at 2:13 PM
Mac OS Catalina - Log in as Root Error
Please note - the following information is provided As- Is. If you have any questions regarding the operation  of the functions below, consult Apple Support...
Mon, 28 Oct, 2019 at 3:34 PM
Mac OS Catalina: App may contain Malware message
We understand that Mac OS Catalina may display a message that an app may contain Malware when trying to install a program Broderbund and Encore strongly...
Fri, 8 Nov, 2019 at 4:09 PM
Do you support Chromebooks, iPads or Android tablets?
We understand you are asking if our products will run on a Chrome Book, iPad or Android Tablet. At this time, Encore does not support these platforms an...
Wed, 27 Nov, 2019 at 12:49 PM
Disk based programs purchased from Amazon or Ebay
We understand you have purchased a program on a disk from a re-seller on Amazon or eBay and require support.  Please note that we can only support purch...
Fri, 11 Oct, 2019 at 11:12 AM
Functionality Support
For most products we have the Forums where you can post functionality or "how-to" questions. This is the best and easiest way to get the functiona...
Thu, 12 Jul, 2018 at 2:34 PM