FAQ

Where is my order?
We understand that it may have been a long time and you still have not received your order.  When you order your program, we typically anticipate your ...
Wed, 27 Mar, 2019 at 12:06 PM
What is your satisfaction guarantee?
We're sorry to hear there might be a problem using our products. Our technical support team would be happy to help you with any problems you might enco...
Wed, 5 Jun, 2019 at 1:06 PM
Are you the Oncor Power Company?
We understand you may have a question about your electricity. Unfortunately we are not the company you are looking to speak with. Our company is Encore ...
Mon, 10 Jun, 2019 at 9:46 AM
PowerPack v11 is enabled but not activated in ViaCAD
This is not an issue. PowerPack plug-in comes pre-installed/enabled with purchase of ViaCAD Pro and 2D3D version but it is not activated. In order to use i...
Mon, 17 Jun, 2019 at 2:17 AM
You get a Windows Smart Screen error when installing or downloading your software.
We understand that you are receiving an error associated with Smart Screen when you are attempting to download or install a program. Please locate the &...
Mon, 8 Jul, 2019 at 1:42 PM
How to clean your internet cache (Computer tips for downloading files, etc)
So you're trying to order from us but may be running into problems with your browser, or maybe you've bought something from us and you're hav...
Mon, 8 Jul, 2019 at 2:05 PM
How can I run trial version of my software?? (ViaCAD 2D, ViaCAD 2D3D, ViaCAD Pro)
Double click on .exe file and install software. When you install your software and open your software. A dialog box will be open. Asking that would you l...
Tue, 26 Nov, 2019 at 12:27 AM
How can I activate my software?? (ViaCAD 2D, ViaCAD 2D3D, ViaCAD Pro)
Double click on .exe file and install software. When you open your software. A dialog box will be open. It will ask from customer that please activate yo...
Tue, 26 Nov, 2019 at 12:28 AM
How to Clear your installation information.(ViaCAD 2D),(ViaCAD 2D3D),(ViaCAD Pro)
Do the following steps to resolve your issue: 1-Run the application, 2-Go to File > Preference > Registration. 3-Remove previous serial key. 4-A...
Tue, 26 Nov, 2019 at 12:31 AM
The program cannot read from the Database (Windows 10)
We understand you are having issues with the program not reading from the database. This will require removing the userdata.psdb file as indicated in the e...
Tue, 26 Nov, 2019 at 9:23 AM