FAQ

More Information is Needed
It is very important to provide support with as much information as possible when submitting an email. Below are some questions you should answer about the...
Tue, 26 Jun, 2018 at 1:14 AM
Is Technical Support available by Telephone?
We understand that you are looking for Technical Assistance via phone. Unfortunately, our company does not offer technical assistance via phone at this time...
Wed, 5 Jun, 2019 at 12:54 PM
Few Features missing in ViaCAD 2D3D v11 which were available in v10
This is not an issue. Version 11 of the ViaCAD product line has been reworked a bit to make the products more distinguishable from one another.  Tools have...
Tue, 19 Mar, 2019 at 1:18 AM
Where is my order?
We understand that it may have been a long time and you still have not received your order.  When you order your program, we typically anticipate your ...
Wed, 27 Mar, 2019 at 12:06 PM
What is your satisfaction guarantee?
We're sorry to hear there might be a problem using our products. Our technical support team would be happy to help you with any problems you might enco...
Wed, 5 Jun, 2019 at 1:06 PM
Are you the Oncor Power Company?
We understand you may have a question about your electricity. Unfortunately we are not the company you are looking to speak with. Our company is Encore ...
Mon, 10 Jun, 2019 at 9:46 AM
PowerPack v11 is enabled but not activated in ViaCAD
This is not an issue. PowerPack plug-in comes pre-installed/enabled with purchase of ViaCAD Pro and 2D3D version but it is not activated. In order to use i...
Mon, 17 Jun, 2019 at 2:17 AM
Do you support Mac OS Catalina (BETA) ?
Thank you for your interest in our programs! At this time we do not support beta versions of operating systems. If we do plan to support them, we will add t...
Mon, 1 Jul, 2019 at 3:50 PM
You get a Windows Smart Screen error when installing or downloading your software.
We understand that you are receiving an error associated with Smart Screen when you are attempting to download or install a program. Please locate the &...
Mon, 8 Jul, 2019 at 1:42 PM
How to clean your internet cache (Computer tips for downloading files, etc)
So you're trying to order from us but may be running into problems with your browser, or maybe you've bought something from us and you're hav...
Mon, 8 Jul, 2019 at 2:05 PM