FAQ

Take a screenshot on your Mac
You can capture the entire screen, a window, or just a portion of the screen. How to take a screenshot on your Mac   To take a screenshot, press...
Fri, 6 Mar, 2020 at 6:45 AM
How to use the Snipping Tool
Use Snipping Tool to capture screenshots Sometimes the easiest way to make a copy of something is to take a snapshot of your screen—this is what Snipping T...
Fri, 3 Apr, 2020 at 10:26 AM
Steps to Perform a Clean Boot in Windows 10
A clean boot allows you to start Windows without running non-Microsoft services. It would help you troubleshoot and determine what application or program is...
Fri, 10 Apr, 2020 at 10:52 AM
Checksum Error in Calendar Creator 12.2 Disk
We understand you may be encountering an issue with a disk you obtained for Calendar Creator 12.2 A replacement disk will solve the issue.  Please c...
Wed, 29 Apr, 2020 at 10:34 AM
I receive a security warning when downloading my purchase.
This is due to a security protocol that may not be enabled on your web browser. The following link will explain how to enable this functionality in your...
Wed, 17 Jun, 2020 at 2:58 PM
Enable TLS v1.2 on Your Web Browser
When downloading the Software, you may receive a message that says Solution: Enable TLS v1.2 on Your Web Browser From your Computer Applies to Account ...
Fri, 19 Jun, 2020 at 1:35 AM
How do I send my system information to Technical Support
We understand you're having a technical issue with your product. DXDIAG is a utility that allows us to see if you have a common hardware environment wi...
Wed, 1 Jul, 2020 at 3:59 PM
The disk you sent me was blank and does not install.
We understand you have purchased a product and have received a blank disk. Sometimes the manufacturing process will produce a bad disk and we greatly apolog...
Sun, 16 Aug, 2020 at 9:12 PM
Shipment / Replacement Frequently Asked Questions
We understand you have some questions about the shipment and replacement process. Below are some of the most commonly asked questions from our customers: ...
Tue, 18 Aug, 2020 at 10:23 AM
Support for purchases from Amazon.com
We understand you have purchased a download product from Amazon and require support. Please note that we can only help with the following issues: Techni...
Mon, 31 Aug, 2020 at 2:31 PM