We understand that it may have been a long time and you still have not received your order. 

When you order your program, we typically anticipate your order will arrive 5 to 9 days from the shipping date. In some extreme cases beyond our control, the mail may take longer to arrive.

If you have waited 21 days or longer and the program still has not arrived, please send us an email to support@encore.com or call us at 1-800-395-0277 to discuss your order. We would be happy to take a look at the situation and discuss possible resolutions for your delayed order.