FAQ

Rebate Information
An outside fulfillment company handles all rebates. To obtain status of your rebate or for questions regarding your rebate please use the following informat...
Mon, 25 Jun, 2018 at 2:18 PM
About our Limited Warranty
Encore Software, Inc. ("Encore") warrants, for your benefit alone, for a period of ninety (90) days from the date of commencement of the End User ...
Mon, 25 Jun, 2018 at 2:19 PM
Functionality Support
Unfortunately, Technical Support does not provide functionality "how- to" support for this program. Technical support is limited mainly to crashe...
Tue, 26 Jun, 2018 at 1:09 AM
About our Limited Warranty
Encore Software, Inc. ("Encore") warrants, for your benefit alone, for a period of ninety (90) days from the date of commencement of the End User...
Tue, 26 Jun, 2018 at 1:10 AM
Rebate Information
An outside fulfillment company handles all rebates. To obtain status of your rebate or for questions regarding your rebate please use the following informa...
Tue, 26 Jun, 2018 at 1:10 AM
Refunds
I. Product Purchased on Our Sites - Expand the topics below to find answers on products purchased on our sites. CD / DVD in Sleeve or Boxed Product D...
Tue, 26 Jun, 2018 at 1:11 AM
Cannot Connect to the Checkpoint License Server
This is a result of the activation process not having Administrator privileges on Windows Vista and Windows 7 when trying to authenticate and save your key...
Tue, 26 Jun, 2018 at 1:12 AM
Windows 8 Compatibility
Click here for our software titles that are compatible with Windows 8.
Tue, 26 Jun, 2018 at 1:13 AM
CD Drive or DVD Drive
The program that you have purchased is on a DVD-ROM disc and cannot be installed using a CD-ROM drive. To verify if your PC has a DVD or CD drive, perform ...
Tue, 26 Jun, 2018 at 1:13 AM
Accessing Online Images & Clip Art
Firewalls often can block or restrict your computer from accessing content through the internet. A firewall is either hardware or a software barrier design...
Tue, 26 Jun, 2018 at 1:13 AM