We understand you have purchased a product and have received a blank disk. Sometimes the manufacturing process will produce a bad disk and we greatly apologize for this.

Please send an email to support@encore.com with the following :

*A picture of the disk you received

*If possible, please send us a screenshot of the contents of your disk (The File Explorer on your PC would be the best place to look)

*Your order number and your address for verification

We will pass your feedback onto the warehouse and issue you a replacement disk at no additional cost.

Broderbund / Encore appreciates your business and apologizes for any inconvenience caused.