FAQ
Due to the expiration of our rights with Hoyle, we are unable to provide support for these products any longer. Please call our Sales Department at 1-8...
Tue, 9 Jun, 2020 at 12:30 PM
Reason: This issue occurred due to windows latest update Solution: First Search “cmd” in the search bar After searching it, please “run it as Ad...
Sat, 24 Dec, 2022 at 5:26 AM
We understand that you have downloaded your purchase and wonder where it is on your computer. While this may seem like a puzzling question, it's quite ...
Fri, 24 Jul, 2020 at 4:29 PM
We understand that when downloading or installing, you may receive the following notifications: *Virus was detected in the download *The file contai...
Fri, 24 Jul, 2020 at 4:14 PM
Before purchasing a program for your computer, it is vital to check the system requirements of the program. On our website, we specifically list the system ...
Tue, 9 Jun, 2020 at 4:16 PM
We understand that you are looking to obtain a refund for your product. Please send an email to support@encore.com with the reason why you are asking f...
Mon, 18 May, 2020 at 2:13 PM
Please note - the following information is provided As- Is. If you have any questions regarding the operation of the functions below, consult Apple Support...
Mon, 28 Oct, 2019 at 3:34 PM
We understand that Mac OS Catalina may display a message that an app may contain Malware when trying to install a program Broderbund and Encore strongly...
Fri, 8 Nov, 2019 at 4:09 PM
We understand you are asking if our products will run on a Chrome Book, iPad or Android Tablet. At this time, Encore does not support these platforms an...
Wed, 27 Nov, 2019 at 12:49 PM
We understand you have purchased a program on a disk from a re-seller on Amazon or eBay and require support. Please note that we can only support purch...
Fri, 11 Oct, 2019 at 11:12 AM