FAQ
We understand you have purchased a download product from Amazon and require support. Please note that we can only help with the following issues: Techni...
Mon, 31 Aug, 2020 at 2:31 PM
We understand you have a 64 bit system and you are wondering when a native 64 bit version of The Print Shop for Mac will be released. At this time, we ...
Wed, 16 Sep, 2020 at 11:58 AM
This depends. A majority of our products require Internet Access to activate the product. But once this is done usually you can use the software offlin...
Tue, 13 Oct, 2020 at 2:39 PM
We understand you are looking for your download link but did not receive it. Please note that it may take up to 10 minutes to arrive. If you did not see...
Thu, 3 Dec, 2020 at 6:55 PM
We understand you may have bought a new product and are inquiring as to if your purchase will run in Windows 10 S Mode. Windows 10 S Mode is a secure ve...
Sat, 2 Jan, 2021 at 8:04 AM
We understand you have purchased a download and are trying to click on the link in Google Chrome but nothing happens. At this time, we are not sure why...
Fri, 29 Jan, 2021 at 7:46 PM
Please note that PrintMaster Packs is a third party site not hosted by Encore or Broderbund and cannot assist with re-downloading previously purchased conte...
Tue, 20 Jul, 2021 at 4:26 PM
When running specific applications on Windows 11, you may notice the following behavior: *Full Screen app drops to the desktop and freezes * Applica...
Wed, 6 Oct, 2021 at 9:44 AM
1. Right-click Start and select Settings. 2. Click Privacy & Security from the left panel. 3. Select Windows Security. 4. Click the Open Windows Se...
Thu, 21 Oct, 2021 at 8:34 AM
We understand that you may be looking for support for the Print Shop for Mac. Please note that Encore Software LLC has developed The Print Shop for Mac whic...
Thu, 6 Jan, 2022 at 2:11 PM