We understand you are having an issue with your purchase and you've emailed Technical Support but have not yet received a reply. Unfortunately, some email providers will send our emails to spam and junk mail folders making it appear that there was no response.

When emailing Technical Support please make sure that support@encore.com is added to the safe senders / whitelist on your email account and you will receive our responses much easier.

Encore thanks you for your business and apologizes for any inconvenience caused.