We understand you have bought a copy of Logo Design Studio Pro 2.0 at retail and are having difficulties activating the program.

Please reach out to Encore Software's Customer Support line at 1-800-395-0277 or email us online. Our support email is support@encore.com 

We will provide you with a download of the product with the correct serial key at no additional charge. When contacting us, please provide proof of purchase via email. 

Encore appreciates your patience in this matter and apologizes for any inconvenience caused.