We understand that you are trying to activate your product and you receive a message that the registration code is invalid.

This is due to system upgrades made recently and affects a small amount of products. Should you encounter this problem, please reach out to us via email or telephone.

Our support email is support@encore.com and our Customer Service Line is 1-800-395-0277

Once you reach out to us, an agent will review your situation and provide a solution for you.

We appreciate your patience in this matter and apologize for any inconvenience caused.