We understand you are trying to activate your product and an on screen message appears saying you do not have internet. 

Please be aware that this affects some recently released titles . In order to continue to use your program, please submit an online ticket and provide your order number, serial key and proof of purchase if possible. Our support agents will verify your request and provide you with a download that will allow you to install the program and activate it.

Encore apologizes for any inconvenience caused.