Get a priority response to support ticket you place with Encore Software. With Premium Support, your ticket will be placed in a special support area for priority handling. Premium Support is good to valid 1 year from the Date of Purchase.

How to submit a New Ticket with Premium Support Key Code?

There are two ways to create a new ticket.

1. Without Login

2. With Login

Without login:

1. Open Encore Helpdesk from the following link
   http://support.encore.com

2. On the home page, click on the New Support Ticket link. 

3. A new page will be open.

4. In the Subject line, please enter your 16-digit Keycode that is sent in an email, to verify the purchase. E.g. Subject: Ticket Purpose (xxxx-xxxx-xxxx-xxxx)

5. Fill the information.

6. Click on the Submit button.

7. It will create a new ticket for you.

With login:

1. Open Encore Freshdesk from the following link.
    http://support.encore.com

2. Click on Sign Up and create your account.

3. Log in to your account.

4. Go to Dashboard.

5. Click on New button in top right section of the page to create a ticket.

6. New page with a heading of “New Ticket” will be open.

7. Fill the information and click on the Create button.

8. It will create a new ticket for you.

Note: Premium support is sold per product or bundle in the order placed.

For further assistance, please contact us at support@encore.com