At Broderbund and Encore Software, we want our customers to be satisfied with their purchase. But understand that things may happen where the program will not work , or you're just not happy with it.
We offer a 30 day Money Back guarantee on all purchases made direct from our websites. Simply call 1-800-395-0277 or send a request to firstname.lastname@example.org with your order information and our sales agents will assist you with the refund process.
Please note that purchases made in a retail store (Office Max, Staples, Amazon to name a few) are subject to the retailers return policy. We cannot offer refunds for opened or un-opened software purchased in retail outlets.
In addition, if you have purchased a digital download from a retailer other than us, you are subject to the digital download return policy set forth by the retailer. If you have any questions, please contact the retailer direct for more information. We cannot offer refunds for digital downloads purchased outside our websites.
We appreciate your business and apologize for any inconveniences caused.