If you encountering the error below please follow the instructions provided.
- Switch user accounts to the admin user
- Click Start
- Click log off
- Choose the Administrator account
- Navigate to the directory
- Windows XP - C:\Documents and Settings\*AdminUserName*\Local Settings\Application Data
- Click Start
- Left Click My Computer
- Double Click on the (C:) Drive
- Double click on the folder Documents and Settings
- Double click on the Administrator’s user name folder
- Double Click Local Settings
- Double Click Application Data
- Vista / 7 – C:\Users\*AdminUserName*\AppData\Local
- Click Start
- Left Click Computer
- Double Click on the (C:) Drive
- Double click on the folder User's
- Double click on the Administrator’s user name folder
- Double Click Application Data
- Double Click Local Settings
- Windows XP - C:\Documents and Settings\*AdminUserName*\Local Settings\Application Data
- Copy the StoryRock Folder
- Right Click on the folder
- Left Click copy
- Navigate to the directory
- Windows XP - C:\Documents and Settings\*BrokenUserName*\Local Settings\Application Data
- Click Start
- Left Click My Computer
- Double Click on the (C:) Drive
- Double click on the folder Documents and Settings
- Double click on the Broken user’s user name folder
- Double Click Local Settings
- Double Click Application Data
- Vista / 7 – C:\Users\*BrokenUserName*\AppData\Local
- Click Start
- Left Click Computer
- Double Click on the (C:) Drive
- Double click on the folder Users
- Double click on the Broken user’s user name folder
- Double Click AppData
- Double Click Local Settings
- Windows XP - C:\Documents and Settings\*BrokenUserName*\Local Settings\Application Data
- Paste the StoryRock Folder here
- Right Click on an empty area in the folder
- Left Click Paste
- If you are prompted that the folder already exists click Yes to All to replace the existing folders and files
- Close all open Windows and switch back to the User account which was not working.
- Click Start
- Click Log Off
- Log in as the Broken User account
- Start The PrintMaster program.
At this point the program should open and function properly for both the Admin user and the 2nd user on this computer.